Last Updated: 01 April 2025

At Ark Smart Connect, we are committed to ensuring that our customers receive their purchased services accurately, securely, and within the promised timelines. As we deal exclusively in digital services and do not sell any physical products, our delivery process is designed to be fast, reliable, and convenient.

1. Nature of Products & Services

• Ark Smart Connect does not deal in or ship any tangible/physical goods.

• All our offerings are digital in nature, including but not limited to online activations, digital solutions, software-based services, and remote technical assistance.

• All deliveries are made electronically via secure online platforms, email, phone, or remote access.

2. Service Delivery Timeline

We categorize our services for delivery purposes as follows:

a) Instant / Automated Services

• Services such as instant activations, online logins, or automated setups are generally processed and delivered immediately after successful payment confirmation.

• Delivery time for such services typically ranges from a few minutes to a maximum of 1 hour, depending on payment gateway confirmation and service availability.

b) Manual / Custom Services

• Services that require manual processing, setup, or customization (e.g., CRM configurations, custom integrations, ID creation, profile setups) will be delivered within [X business days/hours].

• The exact delivery timeline will be communicated by our support team at the time of purchase, depending on the complexity of the service.

3. Delivery Method

All services are delivered using one or more of the following channels:

• Email Delivery – Service access credentials, activation links, or reports sent directly to your registered email ID.

• Online Portals – Direct access provided via secure web portals.

• Remote Access Support – Services that require technical setup may be provided through secure remote desktop connections.

• Phone / Chat Assistance – Certain services may involve activation or support over a verified phone number or chat session.

4. Delays & Service Availability

While we aim to deliver all services within the committed timeframes, there may be exceptions due to:

• Technical issues such as server downtime or software glitches.

• Third-party service provider delays where services depend on external platforms.

• Customer-related delays, such as incomplete information, delayed verification, or inability to provide required access.

In such cases, our team will promptly inform you and provide an updated delivery schedule.

5. Customer Responsibilities

To ensure timely service delivery, customers must:

• Provide accurate and up-to-date information during purchase.

• Ensure accessibility to email, phone, or online accounts for receiving service details.

• Respond promptly to verification or additional information requests from our support team.

6. No Physical Shipping

Ark Smart Connect does not engage in the sale or shipment of physical products. There are no shipping fees or physical delivery timelines involved in any transaction.

7. Contact for Delivery Queries

For any concerns or inquiries regarding your service delivery, please contact us:

📍 Address: Infront of Happy Cars, Kumharpara, Jagdalpur, Chhattisgarh – 494001
📧 Email: support@arksmartconnect.com
📞 Phone: 9201268664