Effective Date: 01 April, 2025

At Ark Smart Connect, we strive to deliver the best possible experience to our customers. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and returns are processed for services purchased through our website [www.arksmartconnect.com] and other official channels.

1. Service-Based Policy

Our services may include technology solutions, platform access, subscriptions, and consultancy services. Due to the nature of these offerings, refunds and cancellations are handled as follows:

2. Cancellations

• Before Service Activation:
  If you cancel your order before the service has been activated or work has started, you may be eligible for a full refund, minus any applicable processing charges.

• After Service Activation:
  Once the service has been activated, cancellation requests will be reviewed on a case-by-case basis, and refunds may be issued only for unused portions of the service, if applicable.

• Subscription Services:
  Subscription cancellations will take effect at the end of the current billing cycle. No prorated refunds will be provided for the remaining days in the subscription term unless stated otherwise.

3. Refunds

• Refunds will only be considered in cases where:

  • The service could not be delivered as promised due to reasons attributable to Ark Smart Connect.

  • There was an overpayment due to technical or billing errors.

• No refunds will be issued for:

  • Services already delivered in full.

  • Delays or interruptions caused by factors outside our control (force majeure events, third-party issues, etc.).

  • Customer dissatisfaction that arises from reasons unrelated to service quality or delivery.

• Processing Time:
  Approved refunds will be processed within 7–10 business days to the original payment method used.

4. How to Request a Refund or Cancellation

To initiate a cancellation or refund request, please contact our support team at:

📧 support@arksmartconnect.com
📞 9201268664

Include the following details in your request:

• Full name

• Order/Transaction ID

• Date of purchase

• Reason for cancellation/refund request

• Supporting evidence (if applicable)

5. Chargebacks

We encourage customers to contact us directly for resolution before initiating a chargeback request with their bank or payment provider. Unjustified chargebacks may result in suspension of account and legal recovery of dues.

6. Modifications to This Policy

Ark Smart Connect reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.

Ark Smart Connect
📍 In front of Happy Cars, Kumharpara, Jagdalpur, Chhattisgarh – 494001
📧 support@arksmartconnect.com
📞 9201268664